Terms of Service

These terms

These terms govern your use of theblutrain.com and set out the general basis on which Blutrain Private Limited provides professional services.

They are not the whole agreement for an engagement. Any project we undertake is governed by a separate signed statement of work and master services agreement, which sets out scope, deliverables, fees, timelines and acceptance criteria. Where those documents conflict with these terms, those documents prevail.

Nothing on this website is an offer capable of acceptance. Descriptions of our capabilities are informational; a binding commitment arises only from a signed statement of work.

How engagements work

We provide applied AI and software engineering services on a professional-services basis. Engagements are typically structured in phases, each with its own defined scope and fee, and each phase boundary is a genuine exit point.

What we commit to

• To perform the services with the reasonable skill and care of a competent professional firm in this field.
• To deliver what the statement of work specifies, within the agreed timeline, or to tell you promptly and honestly when that is at risk.
• To staff the engagement with the people identified during scoping, and to tell you if that has to change.

What we do not commit to

• A specific model accuracy, unless it is written into the statement of work. Achievable performance depends on data we have not yet seen. Where a performance target is agreed, it is agreed after the diagnostic, against a defined test set and a measured baseline — never before.
• A particular business outcome. We build systems; realised commercial benefit depends on how they are adopted and operated, which is outside our control.
• Uninterrupted operation of systems we do not host or operate.

What we need from you

Engagements depend on timely access to data, systems and the people who understand the process. Where these are delayed, timelines move accordingly, and we will say so at the time rather than absorbing it silently and reporting a slip later.

Intellectual property

This is deliberately simple, because it is where most services agreements are needlessly complicated.

Yours

All deliverables created specifically for you under a statement of work — application code, training and inference code, trained model weights, prompts, evaluation datasets, documentation — are your property on payment of the relevant fees. They are placed in your repository from the start of the work rather than transferred at the end of it.

Your data, and anything derived from it, remains yours throughout. We claim no licence over it beyond what is necessary to perform the engagement.

Ours

We retain ownership of our pre-existing tools, internal libraries, templates and general methodology. Where any of these are incorporated into a deliverable, you receive a perpetual, irrevocable, royalty-free licence to use, modify and maintain them as part of that deliverable. You will never need our permission to keep running or to change what we built for you.

Skills and experience

We retain the right to use the general knowledge, skills and experience gained during an engagement. We do not use your confidential information, your data or your specific solutions for any other client.

Third-party components

Deliverables may include open-source components. We identify them and their licences in the documentation, and we will not incorporate a component whose licence conflicts with your intended use without raising it with you first.

Confidentiality

We treat your business information, data and technical details as confidential, and expect the same of information we share with you. This obligation continues after the engagement ends.

We will not name you as a client publicly, describe your project, or use your logo without your written permission. If you would prefer that we never do so, that costs nothing and we will note it in the agreement.

Confidentiality does not extend to information that is already public, that you received independently without obligation, or that we are legally required to disclose — and in the last case we will tell you unless legally prohibited from doing so.

Fees and payment

Fees are set out in the statement of work. Unless it says otherwise:

• Invoices are payable within 30 days of receipt.
• Fees are exclusive of GST and any other applicable taxes, which are charged additionally at the prevailing rate.
• Reasonable pre-approved expenses — travel to your site, third-party services procured for the engagement — are billed at cost.
• Overdue amounts may attract interest at 1.5% per month, and we may suspend work on accounts more than 45 days overdue, having given written notice first.

Third-party costs incurred on your behalf — cloud infrastructure, model provider usage, licences — are either billed to your own accounts directly (our preference) or passed through at cost with documentation.

Changes to scope

Scope changes are normal and are handled explicitly. If you request work outside the agreed scope, we prepare a written change note describing the work, its effect on the timeline and its cost. We proceed once you approve it.

We do not perform out-of-scope work and invoice for it afterwards. Equally, if we have underestimated work that is within an agreed fixed scope, that is our commercial risk and not a change note.

Liability

Some limitation of liability is standard in professional services; we would rather state ours plainly than bury it.

• Neither party excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.
• Subject to that, our total aggregate liability arising out of an engagement is limited to the fees paid by you to us under the relevant statement of work.
• Neither party is liable for indirect or consequential loss, loss of profit, loss of anticipated savings, or loss of data — except where loss of data results from our failure to meet the security obligations we have agreed with you.

Outputs and decisions

Machine learning systems are probabilistic and will sometimes be wrong. We build evaluation, monitoring and fallback behaviour to make that failure visible and manageable, and we document the known limits of every system we deliver.

Responsibility for how a system is used in your business — the decisions it informs, the thresholds you set in operation, and the human oversight you apply — rests with you. Where a use would be unwise or unlawful, we will say so during the engagement, and we reserve the right to decline to build it.

Ending an engagement

Either party may terminate an engagement on 30 days' written notice, unless the statement of work provides otherwise. Either party may terminate immediately for material breach that is not remedied within 30 days of written notice.

On termination you pay for work performed up to that date, and you receive everything produced up to that point — code, documentation and evaluation artefacts — in your own repository. We do not structure engagements so that stopping early leaves you with nothing usable.

Use of this website

You may read, quote and link to this site freely. Please do not scrape it at a rate that degrades it for other people, attempt to gain unauthorised access to any part of it, or use it to distribute malicious code.

Site content is provided for information. We keep it accurate and current, but it is general information rather than advice on your specific situation, and it should not be relied on as such. External links are provided for convenience; we are not responsible for the content of other sites.

The Blutrain Private Limited name, logo and the content of this site are our property, except where marked otherwise.

Governing law

These terms and any engagement are governed by the laws of India. The courts at Mohali, Punjab have exclusive jurisdiction, unless a signed agreement specifies otherwise.

Before litigation, both parties agree to attempt resolution through good-faith discussion between senior representatives, and then, if that fails, through arbitration under the Arbitration and Conciliation Act, 1996, seated in Chandigarh, before a single arbitrator.

Questions about these terms: sales@theblutrain.com.