Blutrain Private Limited ("Blutrain", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website theblutrain.com, engage our services, or interact with us in any capacity.
By accessing our website or using our services — including AI solutions, data analytics, machine learning, natural language processing, computer vision, and related technology services — you acknowledge that you have read, understood, and agree to this Privacy Policy.
Important: If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services and contact us to discuss your concerns.
Blutrain Private Limited is an Artificial Intelligence and technology solutions company registered under the Companies Act, 2013, providing services including:
Blutrain Private Limited acts as the Data Controller for personal data collected through our website and during client engagements. For data processed on behalf of our clients as part of project delivery, we act as a Data Processor.
Registered Address: SCF 08, 2nd Floor, The Eminence Plaza, Ambala–Chandigarh Expy, Zirakpur, Punjab 140603, India
We collect several categories of information depending on how you interact with us:
As part of delivering AI solutions and technology services, we may process data that you share with us, including datasets for model training, business process data, customer records, or operational data. This is governed by your service agreement and treated with the highest confidentiality.
| Purpose | Data Used | Basis |
|---|---|---|
| Responding to enquiries and queries | Contact info, query details | Legitimate interest / Contract |
| Generating proforma invoices and proposals | Contact, company, service details | Contract performance |
| Creating and managing customer accounts | All contact & billing data | Contract performance |
| Delivering AI & technology services | Project data, credentials | Contract performance |
| Processing payments and issuing invoices | Billing & financial data | Contract / Legal obligation |
| Sending project updates and milestone notifications | Contact info, project data | Contract / Legitimate interest |
| Providing technical support and resolving tickets | Contact info, support history | Contract / Legitimate interest |
| Marketing communications (with consent) | Email, company info | Consent |
| Website analytics and improvement | Log data, cookies, usage data | Legitimate interest |
| Legal compliance and dispute resolution | All relevant data | Legal obligation |
| Security and fraud prevention | Log data, IP, account activity | Legitimate interest / Legal obligation |
We do not sell your personal data. We do not trade, sell, rent, or share your personal information with third parties for their marketing purposes without your explicit consent.
Our processing of personal data is governed by the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules) and applicable Indian law.
We may share your personal data with the following categories of recipients, strictly for the purposes stated in this policy:
We may disclose your information where required by law, court order, regulatory authority, or to protect the rights, property, or safety of Blutrain, our clients, or the public.
In the event of a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred as part of that transaction. We will notify affected parties as required by law.
We may share your data with other parties where you have provided explicit prior consent to do so.
All third-party service providers are contractually bound to handle your data confidentially and in compliance with applicable privacy laws. We conduct due diligence before engaging any data processor.
We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookie preferences through your browser settings.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential / Functional | Enable core website functionality, session management, login state | Session |
| Analytics | Track visitor behaviour, page performance, and usage patterns (Google Analytics) | Up to 2 years |
| Preference | Remember your settings such as language, region, or display preferences | Up to 1 year |
| Marketing | Deliver relevant advertisements and measure ad campaign performance | Up to 90 days |
You may disable non-essential cookies at any time through your browser settings or our cookie preference centre. Note that disabling essential cookies may impair website functionality.
As an AI-focused company, some of our services involve automated data processing, including machine learning model training, predictive analytics, and AI-driven decision support. We are committed to responsible AI use.
Website AI Features: If we use AI-powered chatbots, recommendation engines, or lead scoring on our website, these are disclosed at the point of use and you retain the right to opt out of automated profiling.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
| Data Category | Retention Period | Reason |
|---|---|---|
| Client contact & account data | Duration of relationship + 5 years | Contract & legal obligations |
| Financial records & invoices | 7 years | Income Tax Act & GST compliance |
| Project & delivery data | 5 years post-project | Warranty, disputes, and reference |
| Support tickets & communications | 3 years | Dispute resolution & quality review |
| Website analytics data | 26 months | Google Analytics default |
| Marketing consent records | Until consent withdrawn + 2 years | Compliance evidence |
| Prospective client queries | 2 years from last contact | Business development |
Upon expiry of the retention period, data is securely deleted or anonymized. You may request earlier deletion subject to legal obligations (see Section 11).
Blutrain Private Limited implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
While we employ best-in-class security practices, no method of electronic transmission or storage is 100% secure. In the unlikely event of a data breach, we will notify affected parties as required by applicable law.
Subject to applicable Indian law and our legal obligations, you have the following rights regarding your personal data:
To exercise any of these rights, please contact us at support@theblutrain.com. We will respond within 30 days. We may require identity verification before processing your request.
Our website and services may contain links to third-party websites, tools, and integrations. These include but are not limited to payment gateways, cloud platforms, social media pages, and partner websites.
We are not responsible for the privacy practices of third-party platforms. We encourage you to review the privacy policies of any third-party services you access through our platform. Our policy applies only to information collected directly by Blutrain Private Limited.
Our services are directed exclusively to businesses and individuals aged 18 years and above. We do not knowingly collect or process personal data of individuals under the age of 18.
If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete such data. If you believe we may have collected data from a minor, please contact us at support@theblutrain.com immediately.
Our primary operations and data storage are located in India. However, as an AI and technology company, we may use cloud infrastructure, AI platforms, or service providers based in other countries (such as the United States, EU member states, or Singapore).
Where personal data is transferred internationally, we ensure that:
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. We will notify you of material changes by:
Your continued use of our website or services following notification of changes constitutes your acceptance of the revised Privacy Policy.
As required under the Information Technology Act, 2000 and SPDI Rules, 2011, we have appointed a Grievance Officer to address your data privacy concerns.